Documentation Index

Fetch the complete documentation index at: https://docs.insys-icom.com/llms.txt

Use this file to discover all available pages before exploring further.

How do I know if my device is using an outdated OpenVPN/OpenSSL version and how do I update it?

  • Published on May 27, 2026
Prev Next

After 2025-06-30, INSYS icom no longer supports the connectivity of devices registered in the icom Connectivity Suite – VPN with OpenVPN client versions before version OpenVPN 2.4.

After 2026-06-30, INSYS icom no longer supports the connectivity of devices registered in the icom Connectivity Suite – VPN with OpenVPN clients using an OpenSSL version before OpenSSL 1.1.1.

Which devices are affected?

  • INSYS routers with icom OS up to version 2.9

  • INSYS routers with INSYS OS up to version 2.12.19

  • Third-party devices with an OpenVPN client up to version 2.3

How do I find out the firmware version?

For routers with icom OS, you can find the firmware version in the dashboard or device info:

For routers with INSYS OS, you can find the firmware version in the System → System data menu:

For third-party devices, you can find the OpenVPN version in the OpenVPN client used:

How do I update the devices?

Important check BEFORE update - is the VPN certificate on the device outdated?

The devices registered in the icom Connectivity Suite - VPN will regularly be provided with new certificates. However, if a device has not been provided with a new icom Connectivity Suite - VPN certificate since the beginning of 2024, it may still have a certificate that was issued using the outdated SHA1 method, which is no longer supported. If such a device will be updated, it will no longer be able to connect to the icom Connectivity Suite - VPN!
You can see whether a device has not been provided with a new certificate for a long time if the list of issued certificates in the VPN settings field on the device details page in the icom Connectivity Suite - VPN is longer and the active certificate has an older issue date. In the following example, the still active certificate 122 was already issued in 2022 and further certificates have been issued for the device since then, but not used by the device.

Possible reasons:

  • A router was powered off for a long time or not connected to the Internet: switch it on again and wait until it has connected

  • Serial number not correct: compare serial number in the router and portal of the icom Connectivity Suite - VPN and adapt

  • The automatic update function of the router has been deactivated: reactivate in the Administration → Automatic update menu and start an update

  • A third-party device was no longer supplied with a new OpenVPN configuration file: download the OpenVPN configuration file and copy it to the corresponding directory of the OpenVPN client

Goal:

Generally, successful device update will result in the reduction of the number of certificate serial numbers to a single, current certificate serial number displayed in bold text.

Download the latest firmware for INSYS routers with icom OS or INSYS OS and update your router.

For routers with icom OS, upload the firmware in the Administration → Firmware menu in the Import firmware section.

For routers with INSYS OS, update the firmware as instructed in the enclosed PDF file.

On third-party devices, update the OpenVPN client according to the instructions of the OpenVPN client used.