---
title: "User Management FAQs - icom Connectivity Suite"
slug: "user-management-faqs"
updated: 2026-01-09T10:15:41Z
published: 2026-01-09T10:15:41Z
canonical: "docs.insys-icom.com/user-management-faqs"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.insys-icom.com/llms.txt
> Use this file to discover all available pages before exploring further.

# User Management FAQs - icom Connectivity Suite

Find answers to frequently asked questions about registration, login, data protection and user management here.

#### What do you do with my personal data?

You will find detailed information on how we handle and protect your personal data on our [website](https://www.insys-icom.com/en/data-protection-policy/).

#### What if I already have an account?

Please note that the **icom Connectivity Suite** (VPN or M2M SIM) and **icom Router Management** are two different services. If you have an account for **icom Router Management**, you must create a separate account for the **icom Connectivity Suite**. If you already have an account for the **icom Connectivity Suite - VPN**, you can also use it for the **icom Connectivity Suite - M2M SIM** and vice versa.

#### Why am I not receiving a confirmation e-mail??

You should receive a confirmation e-mail to the e-mail address you provided immediately after submitting your registration. Check your spam folder if you do not see this confirmation e-mail in your inbox, or ask your e-mail account administrator about possible filters that may be preventing delivery. If you mistyped your e-mail address, delivery will also not be possible; in this case, please re-register.

#### What can I do if the link in my confirmation e-mail has expired or does not work?

Please register again if the link in your confirmation e-mail no longer works.

#### Where can I find my user name?

If you are not logged in to the **icom Connectivity Suite** and cannot remember your user name, you can find it in the confirmation e-mail sent to you after registration. If you have already deleted this e-mail, please contact [INSYS icom support](https://www.insys-icom.com/en/support/technical-support/) and request your user name. If you are logged into the **icom Connectivity Suite**, you can find your user name on the *System* → *My VPN Hub* page in the Account Owner (Contact Partner) section.

#### What can I do if I have forgotten my password?

Unfortunately, there is currently no way to reset the password yourself. In this case, please contact [INSYS icom support](https://www.insys-icom.com/en/support/technical-support/) to reset the password.

#### How do I add another user?

In user management, you can [add additional users](/kb/docs/icom-connectivity-suite-user-management#adding-a-user) who can also be assigned read-only rights.