---
title: "Why do I not have Internat access although my cellular connection is indicated as online?"
slug: "why-do-i-not-have-internet-access-although-my-cellular-connection-is-indicated-a"
updated: 2026-05-27T11:52:53Z
published: 2026-05-27T11:52:53Z
canonical: "docs.insys-icom.com/why-do-i-not-have-internet-access-although-my-cellular-connection-is-indicated-a"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.insys-icom.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why do I not have Internat access although my cellular connection is indicated as online?

If you've configured your device using the [startup wizard](https://docs.insys-icom.com/kb/docs/quickstart-wizard-en) and no firewall rules or other settings are missing, then make sure you entered the proper **Access Point Name** under *Interfaces/LTE*. For some providers, such as Telekom, it is very important to have a proper **APN** entry, otherwise they will block your Internet connection.