Documentation Index

Fetch the complete documentation index at: https://docs.insys-icom.com/llms.txt

Use this file to discover all available pages before exploring further.

How do I troubleshoot my configuration?

Prev Next

The router allows a very complex configuration to cover almost all application cases custom-made. This can cause a complex troubleshooting – in particular for configurations made by third parties.

A comfortable troubleshooting option is provided by the plausibility check. It mainly serves for detecting obvious configuration gaps. It cannot expose all configuration failures of the function. This applies especially to IP filters and NAT rules.

If a required WAN chain is not configured/started/active, the function based on it is not available. The status of the WAN chains is displayed on the Status  Dashboard page.

If connections cannot be established, this may be caused by missing or wrong IP filter rules (firewall). This can be located by deactivating the IP filters temporarily on the  Network → Firewall / NAT page.