This article explains how to manage the central account and organization details for your iRM Cloud environment. Keeping this information up to date is essential for seamless communication with INSYS icom and for efficient support handling.
Why Is This Information Important?
The information stored in your account settings – particularly the email address and contact phone number – helps ensure clear and fast communication between INSYS icom and your organization.
Moreover, the Instance / Namespace (which is not editable) is a key technical identifier for your cloud environment. When contacting support, always include this value to help our support team identify your system quickly and respond more effectively.
Where to Find Account Information
In the main navigation, go to:
Administration → Account Information
On this page, you’ll find a single section titled “Account and Organisation”.
What Can Be Edited?
Click on the pencil icon (✏️) in the "Account and Organisation" section to edit the available fields:
Field | Description |
|---|---|
Name | Name of your organization (e.g. company name) |
Customer number | Your INSYS icom customer number (not pre-filled) |
Phone number | Phone number of your organization’s contact person |
Email address of your organization’s contact person | |
Address | Street and house number of your company |
Postal code | ZIP/postal code of your company |
City | City where your company is located |
Country | Country of your company |
State | (Optional) State or region of your company |
🔒 Instance / Namespace:
This value is automatically assigned by the system and cannot be changed. However, it is critical for support requests and should always be referenced when contacting the INSYS icom support team.