INSYS icom Knowledge Base

Comprehensive documentation to help you get started

Configuration Guides

Configuration Guides are illustrated instructions for the configuration of routers, software and services for practical applications and the highest IT security requirements.

Product Information

Manuals, brochures, data sheets and drivers for INSYS icom products.

Tutorial Videos

The latest tutorial videos for INSYS icom router and managed services.

icom OS Firmware

The release notes give information about the latest versions of our icom OS firmware. Furthermore you also can download the firmware.

Frequently Asked Questions

I cannot access my device over the IP address 192.168.1.1

Have you tried it over HTTPS? We have deactivated HTTP connection with firmware version 4.4. Your device should be accessible over HTTPS. You find more on this topic under the following link:
https://icom-os.releasenotes.io/release/gE5su-icom-os-v44

How can I create a support packet using an icom OS device?

In the New UI: under Status/Support Packet/Create support packet
In the Classc UI: under Help/Support/Create new support packet

Is port-forwarding possible in the icom OS?

1. Create a new destination NAT rule under Netfilter/NAT.
2. Select “portforward” as type, your wished protocol, the input interface over which the packets reach the device, and lastly your wished IP address and port number.
3. In case your firewall is active, create a new firewall rule under Netfilter/IP filter.
4. Select “FORWARD” as packet direction, select your protocol, configure your input and output interfaces, and most importantly set your destination port and IP address with a subnet mask of /32.

I see “no license“ next to my device, even though I have available VPN licenses

You have to manually assign the license to the device by clicking on the pencil symbol and selecting an available license.

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Tutorial Videos

Our YouTube channel features numerous tutorial videos to help you configure your INSYS icom routers and managed services.

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