Device Information - icom Connectivity Suite - VPN

  • Published on Sep 10, 2025
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The device information opens when you select a device on the Devices page. Detailed information about the selected device is displayed here.

The device shown here can be selected using the dropdown list Devices. The selection can be narrowed down by entering a search string.

The timestamp indicates the last update of the device list in the table. A click on updates the list.

New devices can be added using the + ADD DEVICE button. This opens the respective dialog.

A click on DOWNLOAD CONFIGURATION downloads the OpenVPN configuration for the device for uploading it to the device then.

A click on DELETE DEVICE deletes this device from the icom Connectivity Suite - VPN.

Please note for third-party devices!

After third-party devices (PCs) have been added, the AUTHENTIFICATION LINK and SETUP CERTIFICATE AND OTP might appear, if an additional authentication has been configured for these.

The device information are distributed across various fields and depend on the device type.

Properties

The most important properties of this device are listed in the Properties field.

  • The descriptive name assigned when the device was added is displayed under Name; it can be changed for routers by clicking on Change name.

  • The device type defined when the device was added is displayed under Type; this can not be changed later.

  • The device code assigned when the device was added is displayed under Device code; it can be changed by clicking on Change code

  • The serial number of the device defined when the device was added is displayed under Serial number. The Replace device button is used to replace an existing field device by simply entering the serial number of the new device. The existing settings for VPN connectivity are automatically adjusted and applied.

  • The licence assigned to the device is displayed under Licence; this can be changed by clicking on Change licence. A click on the Licence takes you to the Licence information of this licence.

Network

Information about the network to which the device is connected is displayed in the Network field.

  • The IP address under which this device can be reached in this network is displayed under Accessible IP. A click on the IP address opens this in the browser. It can be changed by clicking on Change accessible IP.

  • The group to which this device is assigned is displayed under Group. It can be changed by clicking on Change group.

  • The time of the last status change is displayed under Since.

  • The current status of the connection between the device and the icom Connectivity Suite - VPN is displayed under Status. The buttons Deactivate or Activate allow to exclude the device from connecting to the VPN network or permit it again with immediate effect. A deactivated device with no active licence can only be activated after assigning a licence.

    • Online - the device is connected to the icom Connectivity Suite - VPN

    • Offline - the device is not connected to the icom Connectivity Suite - VPN

    • Deactivated - the device has been deactivated, i.e., the checkbox is checked in the classic view (user interface).

    • No licence - no license is assigned to the device or the assigned license has expired (the checkbox is also deactivated in the classic view, but this status appears as long as no license is assigned to the device)

  • The identification number of the SIM card that is assigned to this device (not for third-party devices) is shown under ICCID/USIM. A click on it takes you to the detailed information of this SIM card. A click on on Change SIM card allows to assign a new SIM card to this device.

Custom Properties

The Custom Properties field indicates the content of additional fields and permits to edit it, if configured. The configuration is made on the page System → My VPN Hub in the Custom fields section.

VPN Settings

The VPN Settings field indicates information about the VPN settings of the server and the client (this device).

  • The Firmware version of the router is displayed under Firmware-Version.

  • The version of the OpenVPN software on the device is displayed under OpenVPN version.

  • The version of the OpenSSL software on the device is displayed under OpenSSL version.

    Accuracy of version indication!

    This information is unknown until the first successful connection to the device. It may not be possible to determine the precise details for all devices. Further, some device types do not return version information and remain labelled Unknown.

    Warning symbol meaning!

    A warning symbol indicates that the OpenVPN, OpenSSL, or firmware version required for the VPN connection will soon () or already () no longer be supported. Update the router's firmware or the OpenVPN client on a third-party device to resolve this issue.

    BEFORE updating a device, check whether the VPN certificate on the device is out of date!

    The devices registered in the icom Connectivity Suite - VPN will regularly be provided with new certificates. However, if a device has not been provided with a new icom Connectivity Suite - VPN certificate since the beginning of 2024, it may still have a certificate that was issued using the outdated SHA1 method, which is no longer supported. If such a device will be updated, it will no longer be able to connect to the icom Connectivity Suite - VPN!

    Ensure that the autoupdate function of the router for the update server of the icom Connectivity Suite - VPN is configured correctly and activates. See also this FAQ.

  • The encryption method used for the VPN connection is displayed under Cipher. A warning symbol indicates that the encryption required for the VPN connection will soon () or already () no longer be supported. Update the firmware of the router or select a supported encryption in the settings for the OpenVPN interface of the router to solve this problem.

  • The serial number of the certificate is displayed in decimal format under Certificate. Please note that the the serial number of the certificate is displayed in hexadecimal format in the properties of the certificate file.
    If the mouse is hovered over the serial number, its expiration date will be displayed. If the device has several certificates, the active certificate is displayed bold. If the serial number is displayed in yellow, this means that the certificate was issued by the old CA and will only be valid for 30-120 days (as long as the old CA certificate is valid). If the certificate is valid for less than 30 days, the serial number is displayed in red. A click on    allows you to create a new certificate, download the latest certificate and revoke old certificates.

    A indicates that the certificate on the device has not been updated for some time. In the case of an INSYS router, this may be due to a missing connection with the update server of the icom Connectivity Suite - VPN. In this case, check whether the serial number is correct and Automatic update is enabled in the router. For a third-party device, download the OpenVPN configuration of the device and update it on the device.

    A indicates that the CA of the certificate chain has been updated and the certificate of the device must be updated. You will also receive an e-mail with further information.

    See also this Configuration Guide for replacing certificates.

  • The last download of a configuration from the update server is displayed under Update server (last download) (not for PC device types).
    A indicates that the router was unable to authenticate with the icom Connectivity Suite - VPN update server and therefore could not download the updated configuration independently. In this case, download the configuration and manually upload the configuration file to your router on the Administration → Profiles page.

  • The IP address under which this device can be reached in the VPN network is displayed under Client VPN IP.

VPN Traffic

The VPN Traffic field indicates the volume of data transmitted in the respective direction for the current connection and the last months.

Activities

All activities, i.e. changes related to this device, are listed in the Activities field. For details in the table refer to Activities.

The visible columns of the list can be set by a click on COLUMNS. A FILTER enables to filter the list for the desired content. Changes to columns and applied filters will be reset the next time the page is loaded.

EXPORT allows to export the visible content of the list after applying the filters to a CSV file (saved in the browser's download directory) or to print it. The name of the CSV file contains the time at which the data was generated and does not necessarily correspond to the time of export.